Please review our Standards before completing the application located at the bottom of the page.

World Class Service Standards of Performance

Human Dignity

• Do not discuss patients, their care or hospital business in public areas.

• Listen attentively and provide emotional and spiritual support.

• Treat all people with respect, courtesy and sensitivity as if he or she is the most important person in our facility.

• Make every effort to accommodate people with special needs.

High Quality

• Smile and greet co-workers by name, if possible.

• Help co-workers complete their work, so at the end of the day, we as a team have successfully completed out work.

• Recognize, acknowledge and praise the good work of others.

• Be tolerant of co-workers by understanding that each of us has  different personality styles.

• Be on time for work; work your scheduled shifts and perform your duties willingly and conscientiously.  Do not abuse overtime or breaks.

• Welcome new employees.  Offer assistance.

• Commit to seeking solutions in problems rather than complaining about them or blaming someone for them.

• Accept unscheduled assignments with a positive attitude.

• Discuss problems with co-workers directly and privately, and if necessary, with a supervisor.

Commitment to People

• Be considerate of the people we serve and our neighbors.

• Respect others by keeping noise at a minimum level.

• When someone is looking for a certain area, don't just give directions, take them to the location.

• Make people's needs your priority regardless of whose job or turn it is. 

Communication

• Greet everyone with a warm and friendly smile.

• Listen to new ideas and concerns and show respect to those voicing differing values.

• Introduce yourself properly and offer assistance when needed.  Address people with their preferred names when possible.  Use "please" and "thank you" when appropriate.

• Keep the people we serve informed of what is happening and continue to explain and educate during the process so that they can make informed decisions.

• Ask questions when you don't understand and get clarifications.

• Acknowledge/respond to phone calls/e-mail by the end of the next scheduled work day.

• Use easily understood and appropriate language when providing information.

• Ensure continuity of care/work by reporting to others before leaving your area.

Customer Waiting

• If a person has to wait, make them comfortable, thank them for waiting, apologize for delays, educate and keep them informed of the reason for the delay.

• Organize your time and workplace to minimize delays.

Elevator Etiquette

• Set a healthy example by using the stairs when possible.

• When a patient is being transported, employees should volunteer to step off the elevator.

Telephone Etiquette

• Answer phone within four rings by identifying your department and yourself, asking "How may I help you"? or the equivalent.  Speak clearly and politely.

• If you must take a phone call while you are speaking with someone in person, politely excuse yourself, and only remain on the phone for a brief period of time.

• Prior to transferring calls, announce the extension number of where you will be transferring the call.  When placing callers on hold, utilize the hold button/feature to ensure confidentiality.

• Conduct telephone conversations with discretion and keep personal phone calls to a minimum.

Timely Response

• Acknowledge request in a caring, courteous and enthusiastic manner (within 3 minutes for call light).

• The assigned individual will respond to a request.  If the assigned individual is busy with another, an appropriate co-worker will respond to the request.

• Acknowledge all request immediately and act to resolve them as soon as possible.  Use the service recovery process when we do not meet our customer's expectations.

• Exceed the expectations and needs of the people we serve by anticipating, identifying and responding to such needs.  Before exiting, ask if there is anything more you can do for them.

Safety Accountability

• Follow safety policies (e.g. code gray, code red, verify patient's identification prior to giving care or treatment; when administering medication, follow the Five Rights; explain patient rights information at time of registering; use personal protective equipment and practice standard precautions.

• Identify near miss safety issues and participate in suggestions for improvement.

Sense of Ownership

• Strive to do the job right the first time.  If you are unable to meet a request, be responsible for finding someone who can.

• Conduct yourself as a professional.

• Talk in a positive, professional manner about the health center to the public in and away from the health center.

• Know your responsibilities and be accountable.

• Care for the physical facility of this organization with pride and respect.

Appearance

• Dress appropriately and professionally by following the dress code.

• Good hygiene is expected.

• Wear ID badge at all times so it is visible and you are easily identified as an employee/volunteer.

Attitude

• Demonstrate a caring attitude: through your actions, words and tone of voice.

• Attitude speaks louder than words.  Come to work with pride and communicate a positive attitude.  Both verbally and not-verbally.

• Chose to respond, not react, to a situation or crises.

EMPLOYMENT APPLICATION PROCESS

Print Employment Application
Applicants must complete the following employment application.

Salina Regional Health Center Employment Applications may be obtained and printed by clicking on the Adobe Acrobat file below.  You must have the Adobe Acrobat Reader to open the file.  The Adobe Acrobat Reader is free from the Adobe site.  You may use the link below to obtain the reader.

Employment Application

Get Free Adobe Acrobat Reader

You are welcome to attach your resume to your application when submitting.

Applications may be submitted in person, mailed or faxed to:

Salina Regional Health Center
400 S. Santa Fe Ave.
Salina, KS 67401
Fax:  785-452-7684

Contact us at:

785-452-7142
or
jobap@srhc.com